One of the definite downsides that many people forget about when they order services online is the autorenewal clause. Basically this means that the company will bill you automatically for the service for the next year and only tell you about afterwards (if at all). I have recently been caught out by McAffee, Fasthosts and Skype.
So I decided to see if I could do something about. Trying to find a customer service number for Skype is a bit if a nightmare. In fact you cannot find one on their website. Had a Google search. No joy.
Eventually I found this link for the Customer Services and a live chat agent. The person on the end of the live chat was very helpful and refunded me the money. It should not have taken me over half an hour to find the link but there you go. Live chat is also available on this link.
This episode goes to show several things about websites and E-Commerce. Customer service is paramount – make it easy for customers to contact you and don’t try to take their money without your consent. It only leads to poor customer relations.
