Skype Customer Services and auto renewal
One of the definite downsides that many people forget about when they order services online is the autorenewal clause. Basically this means that the company will bill you automatically for the service for the next year and only tell you about afterwards (if at all). I have recently been caught out by McAffee, Fasthosts and Skype.
So I decided to see if I could do something about. Trying to find a customer service number for Skype is a bit if a nightmare. In fact you cannot find one on their website. Had a Google search. No joy.
Eventually I found this link for the Customer Services and a live chat agent. The person on the end of the live chat was very helpful and refunded me the money. It should not have taken me over half an hour to find the link but there you go. Live chat is also available on this link.
This episode goes to show several things about websites and E-Commerce. Customer service is paramount – make it easy for customers to contact you and don’t try to take their money without your consent. It only leads to poor customer relations.
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Fusion Fitness York
York Web Design are pleased to announce that they are now doing a site for Fusion Fitness in York. Have a look at their Facebook page. Fusion Fitness is a traditional gym with a wide range of weight machines. They are currently expanding so they will include a boxing area and beauty treatment rooms.
They do not currently have a website so are looking forward to the opportunities and extra exposure a website will give them. If you are interested in a site for your small business, then please contact us.
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Getting your site on Google
How do you get your site on the front page of Google? That is the all important question people want to know. At York Web Design we can help and advise on how to get your website on the front page.
Google works on a range of factors. Text is really important – you have to make sure that you mention the words that are relevant to your business. But don’t go over the top. Links are also necessary – especially those that link to your site. Go to blogs and add comments – put a link into your site from them. Have your own blog and keep it updated.
York Web Design can also provide a service which links your website to others. The more people know about your site the better. We can also advice on local advertising services such as Local Link and the Press. It is essential that you know where your visitors are coming from and we provide a service which lets you monitor how people are finding your site.
A website is an essential business tool – and understanding how people find your site is vital if your site is to succeed.
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